Business Management Essentials - Leading People

Provides learners the essential concepts, practice and tools for leading and influencing people, in particular in the small, medium and global sized enterprise business settings. Focuses on practical and useful skills of active listening, empathy, persuasion, influence and planning difficult conversations and negotiations in a business operating environment with close customer/owner relationships and deep dependencies on every employee and customer. Emphasizes application and presentation of course content to real life projects.